Privacy Policy

Last Updated: November 24, 2025

Introduction

Welcome to MyRoxas, the official city portal of Roxas City, Capiz, Philippines. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Physical address and location data
  • Government-issued identification numbers (when required)
  • Profile information and preferences

Usage Information

  • Device information (IP address, browser type, operating system)
  • Log data and analytics
  • Cookies and similar tracking technologies
  • Service usage patterns and preferences

Content and Communications

  • Reports and issues you submit
  • Support chat messages and inquiries
  • Appointment bookings and related information
  • Photos and attachments you upload

How We Use Your Information

We use the information we collect to:

  • Provide and maintain city services
  • Process your reports, appointments, and service requests
  • Communicate with you about your requests and inquiries
  • Send important notifications and announcements
  • Improve and personalize your experience
  • Analyze usage patterns to enhance our services
  • Ensure platform security and prevent fraud
  • Comply with legal obligations and government requirements

Information Sharing and Disclosure

We may share your information with:

  • City Departments: Relevant departments to process your service requests
  • Service Providers: Third-party vendors who assist in operating our platform
  • Legal Authorities: When required by law or to protect rights and safety
  • Emergency Services: In urgent situations requiring immediate response

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission (SSL/TLS)
  • Secure database storage with access controls
  • Regular security audits and monitoring
  • Staff training on data protection practices
  • Multi-factor authentication for sensitive operations

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Objection: Object to certain processing of your information
  • Portability: Receive your data in a structured, machine-readable format
  • Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@myroxas.ph

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately for removal.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our platform.

Contact Us

For questions about this Privacy Policy or our data practices, contact:

Data Protection Officer

City Government of Roxas

Roxas City Hall, Roxas City, Capiz, Philippines

Email: privacy@myroxas.ph

Phone: (036) 621-0706